Production, Scheduling & Installation

Batch Manufacturing Model

Doors, windows and staircases are produced in many cases using a batch manufacturing process.

This allows consistent quality, efficient use of materials, and realistic pricing.

Many components are prepared in standardised stages and only trimmed and adjusted at later phases to ensure a precise bespoke fit.

Because of this workflow, projects are not manufactured start-to-finish individually.

Project Phases

Each order progresses through the following stages:

1. Booking

2. Order of materials

3. Manufacturing (milling, cut lists, jointing, etc)

4. Glass ordering (if applicable)

5. Finishing

6. Installation

Each phase has different timing rules and levels of flexibility.

1. Booking Phase

An order is considered booked once:

• The quotation is accepted

• A deposit is received

At the point of booking:

• A manufacturing window is discussed and agreed

• Any critical deadlines or external constraints must be communicated at this point.

Examples include:

• Other builder schedules

• Planned site closures

• Handover dates

• Other trades depending on installation

Failure to declare fixed constraints at booking may result in delays.

2. Manufacturing Phase

Manufacturing is scheduled according to:

• Batch planning

• Material availability

• Workshop capacity

Once manufacturing begins:

• The agreed design and dimensions are considered fixed

• Changes may not be possible or may incur additional costs

Manufacturing dates are planned, not guaranteed start days, and may shift slightly to optimise batch efficiency.

3. Finishing Phase

Finishing (painting, staining, oiling, etc.) is a separate production stage.

Important notes:

• Drying and curing times cannot be rushed

• Environmental conditions may affect duration

• Finish quality takes priority over speed

Finishing timelines are estimates only.

4. Installation Phase

Installation is scheduled after manufacturing and finishing are complete.

Key points:

• Installation dates are intentionally flexible

• Clients should not expect a fixed installation date unless previously agreed in writing

• The client will be contacted when the project is ready to be scheduled

If a fixed installation date is required:

• This must be clearly stated in writing before booking

• Acceptance depends on workshop capacity and may affect pricing

If no fixed date is agreed, clients are expected to wait until contacted.

Client Availability & Communication

To maintain efficient workflow:

• Clients should not chase installation dates unless a critical issue arises

• Regular status updates are not provided during production

• Communication will occur at key milestones only

Unscheduled interruptions negatively impact workshop efficiency and delivery for all clients.

Delays & Dependencies

Delays may occur due to:

• Material supply

• Finishing and curing requirements

• Technical adjustments

• Site readiness

The workshop cannot be held responsible for delays caused by:

• Undisclosed deadlines

• Incomplete site preparation

• Other trades

Summary

• Manufacturing dates are discussed at booking

• Installation dates remain flexible unless explicitly agreed in writing

• Fixed deadlines must be declared upfront

• Batch production requires trust in the process

This system ensures fair pricing, consistent quality, and reliable delivery across all projects.

Other information can be found here » FAQs